Returns

Returns & Refunds

Overview

At Chameleon Charms, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return according to the conditions below.

Return Policy

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused and in the same condition as received.
  • Products must not show signs of wear, damage, or misuse.
  • The customer is responsible for return shipping costs unless the item is defective, damaged, or incorrectly supplied.

Personalized Products

Customized and personalized products (such as custom name charms) cannot be returned unless they are defective or there was an error in the product supplied.

European Union Right of Withdrawal

If you are a consumer in the European Union, you generally have the legal right to cancel your purchase within 14 days after receiving your order.

This right does not apply to personalized or custom-made products.

How to Return an Item

To request a return:

  1. Contact Customer Service
    Email us at info@chameleoncharms.com with your order number and the reason for your return.
  2. Receive Return Instructions
    We will provide the return address and any necessary instructions.
  3. Send Your Return
    Please package the item securely and use a shipping method that provides proof of postage. Keep your shipping receipt until your return has been processed.
  4. Inspection and Refund
    Once we receive your return, we will inspect the item. If the return is approved, your refund will be processed through your original payment method.

Refunds

Approved refunds will be issued after the returned item has been received and checked.

Refunds normally appear within a few business days, depending on your payment provider.

Original shipping costs are generally not refundable unless:

  • The product was defective
  • The wrong item was sent
  • The return is required due to an error on our part

Exchanges

We do not offer direct exchanges.

If you would like a different product, color, or style, please return your original order (if eligible) and place a new order through our website.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue.

We will review the situation and provide an appropriate solution, such as a replacement or refund.

Frequently Asked Questions

Returns are typically processed within 5-7 business days after we receive your package. Once processed, you will receive a confirmation email.

If your return is approved, you will receive a refund for the returned product. Shipping costs are refunded only where required by law or where the return is due to an error on our part.

Returns requested after 30 days are generally not accepted unless the product is defective or another legal right applies.

Need Assistance?

If you have any questions about a return, please contact us at:

info@chameleoncharms.com

We are happy to help.