Return & Refund Policy

We want you to be happy with your order. If something isn't quite right, you have 14 days after receiving your order to contact us about a return.

Returns

You can request a return within 14 days of receiving your order. To be eligible, items should be unused and in their original condition.

You can start a return directly through our website using our self-serve return portal. Alternatively, you can contact us at info@chameleoncharms.com with your order number and let us know which item(s) you'd like to return.

Please wait for your return to be approved before sending anything back.

Return address:

Chameleon Charms
Vecht 56
1703 KN Heerhugowaard
The Netherlands

Once your return has been approved, you'll receive instructions for sending it back.

Please note that return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.

Damaged, Defective or Incorrect Items

We're sorry if something isn't right with your order. Please check your items when they arrive and contact us as soon as possible if you receive something damaged, defective, or different from what you ordered.

Please include your order number and, if possible, a photo of the issue. We'll take a look and work with you to find the best solution.

Non-Returnable Items

Personalized or custom-made items cannot be returned unless they are defective or incorrect.

Items that have been used or damaged after delivery may also not be eligible for a full refund, where permitted by applicable law.

Gift cards are non-refundable.

Exchanges

We don't offer direct exchanges.

If you'd like a different item, you're welcome to return your original order where eligible and place a new order for the item you'd prefer.

European Union Right of Withdrawal

If your order is delivered within the European Union, you have a legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, please contact us within those 14 days. After notifying us, you have a further 14 days to send the items back.

Items should be returned in their original condition. You may be responsible for any diminished value resulting from handling the items beyond what is necessary to establish their nature, characteristics and functioning.

The right of withdrawal does not apply to certain products, including personalized or custom-made items, where permitted by applicable law.

Refunds

Once we receive and inspect your return, we'll let you know when your refund has been processed.

Approved refunds will be issued to your original payment method. Depending on your payment provider or bank, it may take a few additional days for the refund to appear in your account.

For EU withdrawals, we'll refund the payments we received from you, including the standard delivery cost you paid for the order. We may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever happens first.

If you have any questions about returns or refunds, please contact us at info@chameleoncharms.com.