Shipping
Shipping at a Glance:
- Processing Time: Orders are processed and packed within 1–2 business days.
* Worldwide Delivery: We proudly ship to shoe lovers across the globe.
* Tracking: Every order includes tracking info sent straight to your email once it ships.
Shipping Policy
At Chameleon Charms, we do our best to get your order on its way as quickly as possible. Here's everything you need to know about processing and shipping your order.
Processing Time
Most orders are processed and shipped within 2 business days.
Some products may be made to order. If a product requires additional processing time, this will be indicated on the product page.
If your order contains both in-stock and made-to-order items, we will generally ship your order once everything is ready.
Shipping Methods
We currently ship orders using PostNL and other postal or shipping services where appropriate.
The available shipping method depends on your destination and the options available at checkout.
Where tracking is included with your selected shipping method, tracking information will be sent to you by email once your order has been shipped.
Some of our lower-cost shipping options may not include tracking.
Shipping Destinations
We ship to many countries around the world.
The countries and shipping options available for your order will be shown during checkout. If your country is not available, please contact us at info@chameleoncharms.com and we'll be happy to see if we can help.
Shipping Costs
Shipping costs are shown during checkout and depend on your delivery destination.
Our standard shipping rates are currently:
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The Netherlands: €4.95
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Nearby European countries: €4.95
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Rest of Europe: €5.95
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North America: €5.95
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Oceania: €6.95
We also offer free shipping on orders of €35 or more, where available.
The applicable shipping options and rates will always be shown at checkout before you complete your purchase.
Delivery Times
Delivery times depend on your destination and the shipping method selected.
Delivery estimates are provided as a guide and can occasionally be affected by postal delays, public holidays, customs processing, weather, or other circumstances outside our reasonable control.
If your order appears to be delayed or you have concerns about its delivery, please contact us at info@chameleoncharms.com and we'll be happy to help.
International Orders, Customs & Taxes
Orders shipped outside the European Union may be subject to import duties, taxes, customs fees or other charges imposed by the destination country.
These charges are determined by the customs authorities in the destination country and, unless explicitly stated otherwise, are the responsibility of the customer.
We recommend checking your country's import rules before placing an international order if you are unsure about potential additional charges.
Lost or Missing Shipments
If your order has not arrived within a reasonable period after the expected delivery date, please contact us at info@chameleoncharms.com.
For tracked shipments, we may ask you for the tracking information or investigate the shipment with the carrier.
For untracked shipments, we will do our best to help determine what happened and find an appropriate solution.
Your statutory consumer rights remain unaffected.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
If you realize that you have entered an incorrect address, please contact us as soon as possible at info@chameleoncharms.com. If your order has not yet shipped, we'll do our best to update the address.
If an order has already been shipped, we may not be able to change the delivery address.
Questions
If you have any questions about shipping or delivery, please contact us at:
We're happy to help.